National moving companies specialize in long distance relocations, and their DOT # confirms they are a carrier. Yet they still broker out their out of state moves to what they call "agents." These agents are independent carriers that will likely foresee your move at pick up or delivery.
It's important to understand even if a moving company is registered as a "carrier," it doesn't always mean they will do your move from start to finish. This blog aims to inform you that even the best national long-distance moving companies act as brokers and why that's not always bad.
Why National Movers Use Agents
National moving companies act as brokers to extend their ability to take on more long distance loads. Using a network of trustworthy independent agents, national movers can offer competitive rates and several moving options. Here is what to know:
Vetted Carriers: National companies like Allied and Atlas take their reputations seriously. So, before brokering out your long distance move to an "agent," they vet their ratings and credentials. You'll unlikely experience hidden fees with a national mover's "agent." In the rare case that this happens, the national mover cuts ties with that carrier.
Local Expertise: Agents often possess the local knowledge needed to effectively haul out of state moves. This local experience ensures that your belongings are hauled appropriately and with care.
Consistent Quality: National movers broker their moves to agents, but national companies maintain strict quality service control. They hold themselves and their independent carrier agents accountable if a customer is unsatisfied.
Customer Service: Their agents may act as long distance movers, but the national moving company still handles the customer service. In the event of a billing or damage dispute, your chosen national mover will assist you.
How National Movers Brokering Your Move Can Help You
Online, you see many warnings against working with a broker company. However, even the best long distance and national companies use a brokerage model. This is not necessarily a bad thing; this can benefit you; here is how:
Affordable Movers: Several people want a cheaper price for their long distance movers. Knowing a company works as a broker, you can ask them to find you the lowest possible rate. They have several agents to help you find a rate and service that suits your needs and budget.
Several Options: Companies that use a long distance moving brokerage model have several relocation options. These options include guaranteed delivery dates, flat rates, last minute moves, shared loads, and storage options. A local mover may be unable to accommodate this because of their limited resources.
Last Minute Bookings: National movers have independent carriers nationwide to do large and small moves, even at the last minute. This benefits anyone who needs to relocate in a hurry because of a family dispute or an emergency.
Potential Downsides Of National Movers Using Agents
A national moving company brokering out your long distance move to their agent may still come with some downsides:
Service Quality: Although national movers vet their agents, service levels can vary based on your budget and the carrier they broker your move to. Ask your moving company which agent they subcontract your move to ensure your movers are reliable.
Communication Challenges: Sometimes, working with a moving company planning to broker your move can lead to communication issues. Explain your concerns to the company you are working with and see if they can help ensure this does not happen.
Its Not Just National Movers, Most Long Distance Movers Act As Brokers.
-Many national movers and long distance moving companies act as brokers to cut costs, expand and be more efficient. National movers can expand and remain affordable by partnering with local agents and small companies. If you're concerned about your belongings being handed off to another carrier, requesting a dedicated truck is an option. However, this option is more expensive at an average.
-Though the brokerage model is common with long distance movers, it doesn't mean you'll have a horrible experience. What's important is trusting the moving company and going with transparent movers about their costs and business practices.
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